Frequently Asked Questions
Where are you located in Omaha?
811 South 48th Street, Omaha, Nebraska
Are all your rental items located on your website?
Unfortunately, No. we have a HUGE inventory of items. Call us at 402-556-1600 to see what is available.
How does the pricing work?
Most prices quoted are for one-day or week end. If you desire to use rental items for a longer period, please call our office for long-term rates. All charges are for time out, whether used or not.
How and when do I pay?
Payment is due before items are released to a customer. We accept American Express, Discover, MasterCard, and Visa. Local checks are accepted with a local driver’s license.
When should I make my reservation?
Early planning ensures product availability. Reservations are taken on a first-come first-serve basis. We reserve the right to ask for a deposit to confirm a reservation on particular items and during peak rental periods. The reservation fee is your assurance that the items requested will be available on the day you request.
Is there a charge for delivery/pickup?
Delivery/pickup is available at a nominal fee based on location. Please call our office for charges.
What time will my rentals be delivered/picked up?
You may request AM (8AM to Noon) or PM (Noon to 5PM) delivery/pickup if necessary.
What are your business hours?
Monday – Saturday 7:30 am to 6:00 pm
Can I make changes on an order if it is being delivered?
Additions made after 12 noon on the day before a scheduled delivery are welcome, subject to availability, but may incur an additional delivery fee.
What type of service can I expect when the truck arrives?
Standard delivery/pickup charges are for tailgate drop off. If delivery/pickup is to be made to a specific floor or area an additional labor charge may be incurred. Our personnel are instructed to neatly stack all items in a mutually convenient place.
Will my rental equipment be set up and taken down?
Set up and take down services are available at an additional charge. These arrangements MUST be made in advance of delivery and pickup.
What is my responsibility for merchandise return?
Responsibility for equipment remains with the renter from time of receipt to time of return. Tables and chairs should be knocked down, stacked and ready for pickup. Items not meeting these conditions are subject to additional fees. All china, silver, glassware, etc. should be rinsed food-free and repacked in the same containers in which they were received. Linens should be refuse-free and dry to prevent staining and mildew. Mildewed linens returned in plastic bags will be charged to the customer.
What happens if something is broken, damaged, or missing?
We do charge for missing, broken, damaged, and weathered damaged items. Be sure equipment is secured when not in use and protected from weather. We do offer DAMAGE WAIVER as an optional rental feature. This waiver relieves the renter of liability for accidental damage to rented items. This fee is 7% of the rental charge. All items damaged or broken MUST be returned to United Rent-All to be covered under the damage waiver.
What if I don’t use something?
All charges are for time out, whether used or not. Credit will not be issued for unused items.